New Retailer Resources

Quick Links for this Page:  

Your Territory Sales Rep |  How to Place an Order |  Shipping & Delivery Information |  Returns & Damage Claims   

Who Is Southeast Pet?
 

Southeast Pet is the only employee-owned distributor in the Southeast.  “Southeast Aquatics” was started by Greg and Holly Judge in 1975, and we have come a long way from being a tropical fish distributor. Two years later, Greg and Holly Judge saw an opportunity to expand beyond fish and invested in a small pet supply company becoming Southeast Pet. In 2015, the Judge’s sold the company to the employees as an ESOP (Employee Stock Ownership Plan).

Succeeding as a distributor to independent pet retailers requires independent thinking. This does not mean simply filling orders, but fueling retailer growth by understanding the difference between trends and fads and by offering an innovative mix of premium products and unsurpassed customer service. 
 

   Our Focus is Independent Retailers
   As an employee-owned distributor, we feel uniquely qualified to meet the needs of the independent pet retailer.
  

   200,000 sqft of Warehouse Space
   Southeast Pet is comprised of two conveniently located distribution centers.
  

   Our Team Members are Passionate
   Our team has the experience, knowledge, dedication & core values required to meet the needs of our retailers.
  

   Diverse & Innovative Products are our Specialty
   Specializing in products that are designed to help our retailers best compete in an ever changing market.
 

Your Territory Sales Rep
 

Every territory has a designated territory sales representative who is there to assist you with questions you may have regarding our brands, your orders, or deliveries.  You may also have an inside sales representative to help sevice your account. 
 
To contact a sales representative, call 770.948.7600, then press 1 to reach Inside Sales when prompted.

How to Place an Order
 

Website Ordering Information
 
Once you have completed your customer registration with us, you can register for an online shopping account here:  www.southeastpet.com/registration  
 
After registering click on the “Shop” link on the Southeast Pet Home Menu Bar.

• Southeast Pet Shopping Website www.southeastpet.com
   
• Email Purchase Orders – POS System to orders@southeastpet.com
• Southeast Pet Quick Order App- Download from your App Store.
• Phone Orders – Call your Sales Representative at 770.948.7600.
• When ordering, please use complete 12 digit UPC codes to assure accuracy.
• Orders should be completed by preferred order times given to you by Inside Sales.
     

The Southeast Pet Shopping Site

Account Information
Orders:  This is where you can find open orders, historical orders (with product showing), open returns, and open credits
Invoices:  This where you can find closed/paid invoices, returns, and credits
 
Quick Order Entry 
This is where you can upload your excel or text file order from your Purchase Order System.  Please refer to instructions on how to use this feature.
 
Search Products/Start Shopping
If you’re not using the Quick Order function and prefer to search the website by item, this is one of the places to start.
 
By Category
This allows you to search products by product category.  Within each category is a further breakdown.  This is not broken down by manufacturer. 
 
By Manufacturer
This allows you to search products by manufacturer.  Within each Manufacturer is a further breakdown of products by category.
 
New
This is a listing of all new products carried by Southeast Pet.
 
Closeouts
This is a listing of all discontinued products at Southeast Pet.  This includes products discontinued by the manufacturer as well as products discontinued by Southeast Pet.
 
Specials
This is where you can find products in our Sales Flyer.  Please note the specific dates for promo’s as this catalog changes every 2 months.
 
Set Active Favorite List
This function allows you to create and select favorite lists of items that you frequently purchase.  You can create lists for each category/aisle within your store.
 
My Favorites
This function shows you all your favorited items.  If you see a product on the website that you order frequently, click on “favorite” below the item to add it to your Favorite List.  This helps make ordering on the website quicker and reduce search time.
 
Current Cart
Here you can view the items and product information that you’ve added to your cart.  Once your order is complete, you’ll need to click on “proceed to checkout” at the bottom of the page.  You’ll be prompted to a second page where you have two options for your order. 
 
 “Combine” -  This is helpful if you submit an order and then realized you forgot a bag of food.  On the drop-down menu next to the box, select your previous order submitted to add the food to the order.  This helps reduce the number of invoices you receive.
 
“Create Standalone Order” -  This creates an entire separate invoice.  Mainly used as your primary order function.  But can be helpful if you have a large special order for a customer that you would like on a separate invoice.
 
My Carts
Here you can view all your open carts that you’ve created.  Some stores will create a cart at the beginning of the week and build it throughout the week before their order day. 
 
Start New Cart
Here you can start a new cart separate from the one you were working on before.  This is helpful if you’re looking at new products to bring in, but aren’t just ready for them.  Start a new cart and it will keep it separate from the cart you were using for your weekly order.
  

Shipping & Delivery Information
 ​ 

• Your Inside Sales Team will give you Specific Order & Delivery Days
   
• Orders are delivered weekly on Southeast Pet Trucks on Pre-Determined Delivery Days. We do not service residential accounts nor deliver into residential areas.
   
• Customers that may qualify as accounts but may not qualify for delivery are welcome to pick up at our warehouse (aquarium maintenance, rescues, etc.)

• Southeast Pet Truck Delivery
  
  • Southeast Pet offers delivery on our truck fleet in our coverage area
  • Minimum order of $700 is required for delivery from both warehouses. Orders below minimum will not be shipped.
  • Fuel Surcharge Fee applies
  • If for any reason, not of our making, we are unable to deliver an order, we reserve the right to assess a redelivery fee.
     
• Pick-up Orders – available Tuesday through Friday, and must be submitted at least a day in advance. Orders can be placed up to 3:00 p.m. the day before pick-up is desired.  Orders submitted on Friday will not be available for pick-up until Tuesday.
   
• UPS Orders - Available any day of the week, but retailer is responsible for shipping/freight charges. Order must be placed by 11:00 a.m. for same day shipment. Please place UPS orders with your Sales Rep.
   

Drop Ship available on select vendor orders

Returns & Damage Claims
 

Click Here for Southeast Pets Consumer Returns forms & Damage Claims