What is the Criteria to Set-up an Account?
  • Southeast Pet services dedicated pet specialty retail stores.
  • A pet specialty retail store is a brick and mortar retail store (with a retail store front) with posted hours that carries a wide assortment of pet products.
  • The store must be located in an area zoned for commercial retail business only (cannot be a residential area or a warehouse).   
  • Most of what we sell is delivered on our own trucks.
  • Our minimum for delivery is $700.00
  • Your business must be within our service area of Georgia, Florida, North Carolina, South Carolina, Tennessee, and Alabama or in Central/South American or the Caribbean (accounts outside the continental US require brand approval).
  • A Secretary of State Registration and a copy of your Resale Tax Certificate is required to open an account.
How Do I Start the Process to Becoming a Customer?

 

  • Click here to begin filling out our new-retailer application
  • Your assigned sales representative will contact you once your paperwork is processed.
  • Once you’re set up as a customer, you can create an online account to shop & view orders online.
How Do I Place my Order?
  • Southeast Pet Shopping Website - only accessible with a verified account 
  • Email Purchase Orders – POS System to orders@southeastpet.com
  • Fax Orders - 678.623.3184
  • Phone Orders – Call your sales representative at 770.948.7600
  • When ordering, please use complete 10 or 12 digit UPC codes to assure accuracy.
  • Orders should be completed by preferred order times on assigned delivery days.
What discounts are available?
  • Monthly Sales Specials
  • Annual Trade Show
  • Discounts based on Volume Purchases
How Do I Pay for my Orders?
  • First new orders require payment upon delivery.
  • All new accounts are paid on delivery (POD) for at least 6 months.
What are the Delivery Requirements?
  • Orders are delivered weekly on Southeast Pet Trucks on Pre-Determined Delivery Days.
  • We do not service residential accounts nor deliver into residential areas
  • Customers that may qualify as accounts but may not qualify for delivery are welcome to pick up at our warehouse (rescues, etc.)
  • Southeast Pet Truck Delivery – Weekly schedule
    • Southeast Pet offers delivery on our own truck fleet in our coverage area
    • Minimum order of $700 is required for delivery. Orders below minimum will not be shipped
    • Delivery Surcharge Fee applies
    • If for any reason, not of our making, we are unable to deliver an order, we reserve the right to assess a redelivery fee.
  • Pick-up – Tuesday through Friday
    • Orders are available for pick-up. Orders can be placed up to 5:00 p.m. the day before pick up is desired.
    • Orders must be picked up by 1:00PM the following day.
    • Orders submitted on Friday will not be available for pick-up until Tuesday.
  • UPS - Everyday
    • UPS orders are also available, but retailer is responsible for shipping/freight charges
    • Order must be placed by 11:00 a.m. for same day shipment.
  • Drop Ship available on select vendor orders
For additional Questions please call (800)394-3900